Acerca de

Privacy Policy

Privacy Policy  
==============

Last updated: December 17, 2021

This Privacy Policy describes Our policies and procedures on the collection,
use and disclosure of Your information when You use the Service and tells You
about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the
Service, You agree to the collection and use of information in accordance with
this Privacy Policy.

Interpretation and Definitions  
==============================

Interpretation  
--------------

The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.

Definitions  
-----------

For the purposes of this Privacy Policy:

  * Account means a unique account created for You to access our Service or
    parts of our Service.

  * Company (referred to as either "the Company", "We", "Us" or "Our" in this
    Agreement) refers to Lost Astronaut LLC, 110 Coliseum Crossing #6062,
    Hampton, VA 23666.

  * Cookies are small files that are placed on Your computer, mobile device or
    any other device by a website, containing the details of Your browsing
    history on that website among its many uses.

  * Country refers to: Virginia, United States

  * Device means any device that can access the Service such as a computer, a
    cellphone or a digital tablet.

  * Personal Data is any information that relates to an identified or
    identifiable individual.

  * Service refers to the Website.

  * Service Provider means any natural or legal person who processes the data
    on behalf of the Company. It refers to third-party companies or
    individuals employed by the Company to facilitate the Service, to provide
    the Service on behalf of the Company, to perform services related to the
    Service or to assist the Company in analyzing how the Service is used.

  * Third-party Social Media Service refers to any website or any social
    network website through which a User can log in or create an account to
    use the Service.

  * Usage Data refers to data collected automatically, either generated by the
    use of the Service or from the Service infrastructure itself (for example,
    the duration of a page visit).

  * Website refers to Lost Astronaut Coffee Co., accessible from
    <https://www.LostAstronautCoffee.com>

  * You means the individual accessing or using the Service, or the company,
    or other legal entity on behalf of which such individual is accessing or
    using the Service, as applicable.


Collecting and Using Your Personal Data  
=======================================

Types of Data Collected  
-----------------------

Personal Data  
~~~~~~~~~~~~~

While using Our Service, We may ask You to provide Us with certain personally
identifiable information that can be used to contact or identify You.
Personally identifiable information may include, but is not limited to:

  * Email address

  * First name and last name

  * Phone number

  * Address, State, Province, ZIP/Postal code, City

  * Usage Data


Usage Data  
~~~~~~~~~~

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol
address (e.g. IP address), browser type, browser version, the pages of our
Service that You visit, the time and date of Your visit, the time spent on
those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect
certain information automatically, including, but not limited to, the type of
mobile device You use, Your mobile device unique ID, the IP address of Your
mobile device, Your mobile operating system, the type of mobile Internet
browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our
Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services  
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The Company allows You to create an account and log in to use the Service
through the following Third-party Social Media Services:

  * Google
  * Facebook
  * Twitter

If You decide to register through or otherwise grant us access to a Third-
Party Social Media Service, We may collect Personal data that is already
associated with Your Third-Party Social Media Service's account, such as Your
name, Your email address, Your activities or Your contact list associated with
that account.

You may also have the option of sharing additional information with the
Company through Your Third-Party Social Media Service's account. If You choose
to provide such information and Personal Data, during registration or
otherwise, You are giving the Company permission to use, share, and store it
in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies  
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

We use Cookies and similar tracking technologies to track the activity on Our
Service and store certain information. Tracking technologies used are beacons,
tags, and scripts to collect and track information and to improve and analyze
Our Service. The technologies We use may include:

  * Cookies or Browser Cookies. A cookie is a small file placed on Your
    Device. You can instruct Your browser to refuse all Cookies or to indicate
    when a Cookie is being sent. However, if You do not accept Cookies, You
    may not be able to use some parts of our Service. Unless you have adjusted
    Your browser setting so that it will refuse Cookies, our Service may use
    Cookies.
  * Flash Cookies. Certain features of our Service may use local stored
    objects (or Flash Cookies) to collect and store information about Your
    preferences or Your activity on our Service. Flash Cookies are not managed
    by the same browser settings as those used for Browser Cookies. For more
    information on how You can delete Flash Cookies, please read "Where can I
    change the settings for disabling, or deleting local shared objects?"
    available at <https://helpx.adobe.com/flash-player/kb/disable-local-
    shared-objects-
    flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_>
  * Web Beacons. Certain sections of our Service and our emails may contain
    small electronic files known as web beacons (also referred to as clear
    gifs, pixel tags, and single-pixel gifs) that permit the Company, for
    example, to count users who have visited those pages or opened an email
    and for other related website statistics (for example, recording the
    popularity of a certain section and verifying system and server
    integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on
Your personal computer or mobile device when You go offline, while Session
Cookies are deleted as soon as You close Your web browser. Learn more about
cookies: [Cookies by PrivacyPolicies
Generator](https://www.privacypolicies.com/blog/privacy-policy-
template/#Use_Of_Cookies_Log_Files_And_Tracking).

We use both Session and Persistent Cookies for the purposes set out below:

  * Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services
    available through the Website and to enable You to use some of its
    features. They help to authenticate users and prevent fraudulent use of
    user accounts. Without these Cookies, the services that You have asked for
    cannot be provided, and We only use these Cookies to provide You with
    those services.

  * Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies
    on the Website.

  * Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use
    the Website, such as remembering your login details or language
    preference. The purpose of these Cookies is to provide You with a more
    personal experience and to avoid You having to re-enter your preferences
    every time You use the Website.

For more information about the cookies we use and your choices regarding
cookies, please visit our Cookies Policy or the Cookies section of our Privacy
Policy.

Use of Your Personal Data  
-------------------------

The Company may use Personal Data for the following purposes:

  * To provide and maintain our Service , including to monitor the usage of
    our Service.

  * To manage Your Account: to manage Your registration as a user of the
    Service. The Personal Data You provide can give You access to different
    functionalities of the Service that are available to You as a registered
    user.

  * For the performance of a contract: the development, compliance and
    undertaking of the purchase contract for the products, items or services
    You have purchased or of any other contract with Us through the Service.

  * To contact You: To contact You by email, telephone calls, SMS, or other
    equivalent forms of electronic communication, such as a mobile
    application's push notifications regarding updates or informative
    communications related to the functionalities, products or contracted
    services, including the security updates, when necessary or reasonable for
    their implementation.

  * To provide You with news, special offers and general information about
    other goods, services and events which we offer that are similar to those
    that you have already purchased or enquired about unless You have opted
    not to receive such information.

  * To manage Your requests: To attend and manage Your requests to Us.

  * For business transfers: We may use Your information to evaluate or conduct
    a merger, divestiture, restructuring, reorganization, dissolution, or
    other sale or transfer of some or all of Our assets, whether as a going
    concern or as part of bankruptcy, liquidation, or similar proceeding, in
    which Personal Data held by Us about our Service users is among the assets
    transferred.

  * For other purposes : We may use Your information for other purposes, such
    as data analysis, identifying usage trends, determining the effectiveness
    of our promotional campaigns and to evaluate and improve our Service,
    products, services, marketing and your experience.


We may share Your personal information in the following situations:

  * With Service Providers: We may share Your personal information with
    Service Providers to monitor and analyze the use of our Service, to
    contact You.
  * For business transfers: We may share or transfer Your personal information
    in connection with, or during negotiations of, any merger, sale of Company
    assets, financing, or acquisition of all or a portion of Our business to
    another company.
  * With Affiliates: We may share Your information with Our affiliates, in
    which case we will require those affiliates to honor this Privacy Policy.
    Affiliates include Our parent company and any other subsidiaries, joint
    venture partners or other companies that We control or that are under
    common control with Us.
  * With business partners: We may share Your information with Our business
    partners to offer You certain products, services or promotions.
  * With other users: when You share personal information or otherwise
    interact in the public areas with other users, such information may be
    viewed by all users and may be publicly distributed outside. If You
    interact with other users or register through a Third-Party Social Media
    Service, Your contacts on the Third-Party Social Media Service may see
    Your name, profile, pictures and description of Your activity. Similarly,
    other users will be able to view descriptions of Your activity,
    communicate with You and view Your profile.
  * With Your consent : We may disclose Your personal information for any
    other purpose with Your consent.

Retention of Your Personal Data  
-------------------------------

The Company will retain Your Personal Data only for as long as is necessary
for the purposes set out in this Privacy Policy. We will retain and use Your
Personal Data to the extent necessary to comply with our legal obligations
(for example, if we are required to retain your data to comply with applicable
laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage
Data is generally retained for a shorter period of time, except when this data
is used to strengthen the security or to improve the functionality of Our
Service, or We are legally obligated to retain this data for longer time
periods.

Transfer of Your Personal Data  
------------------------------

Your information, including Personal Data, is processed at the Company's
operating offices and in any other places where the parties involved in the
processing are located. It means that this information may be transferred to —
and maintained on — computers located outside of Your state, province, country
or other governmental jurisdiction where the data protection laws may differ
than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such
information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data
is treated securely and in accordance with this Privacy Policy and no transfer
of Your Personal Data will take place to an organization or a country unless
there are adequate controls in place including the security of Your data and
other personal information.

Disclosure of Your Personal Data  
--------------------------------

Business Transactions  
~~~~~~~~~~~~~~~~~~~~~

If the Company is involved in a merger, acquisition or asset sale, Your
Personal Data may be transferred. We will provide notice before Your Personal
Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement  
~~~~~~~~~~~~~~~

Under certain circumstances, the Company may be required to disclose Your
Personal Data if required to do so by law or in response to valid requests by
public authorities (e.g. a court or a government agency).

Other legal requirements  
~~~~~~~~~~~~~~~~~~~~~~~~

The Company may disclose Your Personal Data in the good faith belief that such
action is necessary to:

  * Comply with a legal obligation
  * Protect and defend the rights or property of the Company
  * Prevent or investigate possible wrongdoing in connection with the Service
  * Protect the personal safety of Users of the Service or the public
  * Protect against legal liability

Security of Your Personal Data  
------------------------------

The security of Your Personal Data is important to Us, but remember that no
method of transmission over the Internet, or method of electronic storage is
100% secure. While We strive to use commercially acceptable means to protect
Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy  
==================

Our Service does not address anyone under the age of 13. We do not knowingly
collect personally identifiable information from anyone under the age of 13.
If You are a parent or guardian and You are aware that Your child has provided
Us with Personal Data, please contact Us. If We become aware that We have
collected Personal Data from anyone under the age of 13 without verification
of parental consent, We take steps to remove that information from Our
servers.

If We need to rely on consent as a legal basis for processing Your information
and Your country requires consent from a parent, We may require Your parent's
consent before We collect and use that information.

Links to Other Websites  
=======================

Our Service may contain links to other websites that are not operated by Us.
If You click on a third party link, You will be directed to that third party's
site. We strongly advise You to review the Privacy Policy of every site You
visit.

We have no control over and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.

Changes to this Privacy Policy  
==============================

We may update Our Privacy Policy from time to time. We will notify You of any
changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior
to the change becoming effective and update the "Last updated" date at the top
of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.

Contact Us  
==========

If you have any questions about this Privacy Policy, You can contact us:

  * By email: LostAstronautCoffee@gmail.com

  * By visiting this page on our website:
    <https://www.LostAstronatCoffee.com/contact>

  * By phone number: 757.231.6062

 

Terms & Conditions

Terms and Conditions
Welcome to Lost Astronaut Coffee Co.!

These terms and conditions outline the rules and regulations for the use of Lost Astronaut's Website, located at https://www.LostAstronautCoffee.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Lost Astronaut Coffee Co. if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies
We employ the use of cookies. By accessing Lost Astronaut Coffee Co., you agreed to use cookies in agreement with the Lost Astronaut's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License
Unless otherwise stated, Lost Astronaut and/or its licensors own the intellectual property rights for all material on Lost Astronaut Coffee Co.. All intellectual property rights are reserved. You may access this from Lost Astronaut Coffee Co. for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Lost Astronaut Coffee Co.
Sell, rent or sub-license material from Lost Astronaut Coffee Co.
Reproduce, duplicate or copy material from Lost Astronaut Coffee Co.
Redistribute content from Lost Astronaut Coffee Co.
This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Template.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Lost Astronaut does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Lost Astronaut,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Lost Astronaut shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Lost Astronaut reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Lost Astronaut a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Lost Astronaut; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Lost Astronaut. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Lost Astronaut's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy
Please read Privacy Policy

Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

Return Policy

Return & Refund Policy

Our Return and Refund Policy was last updated 12/16/2021

Thank you for shopping at Lost Astronaut.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Lost Astronaut LLC


“Goods” refers to the items offered for sale on the Service.


“Orders” means a request by You to purchase Goods from Us.


“Service” refers to the Website.


“Website” refers to LostAstronautCoffee.com, accessible from https://www.LostAstronautCoffee.com


“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By visiting this page on our website: https://www.LostAstronautCoffee.com/contact
By sending us an email: LostAstronautCoffee@gmail.com

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Lost Astronaut LLC
110 Coliseum Xing #6062
Hampton, VA 23666

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://www.LostAstronautCoffee.com/contact
By sending us an email: LostAstronautCoffee@gmail.com

 

Shipping & Fulfillment Policy

Lost Astronaut ("we" and "us") is the operator of
(https://www.LostAstronautCoffee.com) ("Website"). By placing an order through
this Website you will be agreeing to the terms below. These are provided to
ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
Lost Astronaut will happily accept returns due to change of mind as long as a
request to return is received by us within 7 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Lost Astronaut) will refund the value of the goods returned but will NOT refund
the value of any shipping paid.

3.2 Warranty Returns
Lost Astronaut will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Lost Astronaut
to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
Lost Astronaut will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.


4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Lost Astronaut
encourage you to be aware of these potential costs before placing an order with
us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Lost Astronaut at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order 
has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please submit an enquiry at
https://www.LostAstronautCoffee.com/contact
Shipping Policy Generated at Easyship.com [https://www.easyship.com]